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Marlin support

Log a support ticket

Need a hand with Marlin? Send our support team a request through the client portal.

Start in the Marlin Client Portal

Open the portal and sign in with your client portal account to log your request.

Log a support ticket (opens in a new tab)

The client portal opens in a new tab.

How to log your ticket

  1. 1. Start a new ticket

    Sign in and select New Ticket in the Tickets panel. If you’re logging a request from head office, use Account Picker to choose the relevant store first.

  2. 2. Choose the request type

    Choose Request Type, then select Continue. If an issue is preventing your business from trading, choose Site Down / Cannot Trade.

  3. 3. Describe the issue

    Complete the required fields. Give the ticket a clear title, describe what happened, and include any error messages and steps that caused the problem.

  4. 4. Submit your ticket

    Select Save Ticket. To add screenshots or files, choose Save & Attach File instead, add the attachments, then select Save & Close.

Save & Attach File submits your ticket before you add attachments. Cancelling the attachment step leaves the ticket open.