For existing customers
Help for the work in front of you.
Find a guide, check an existing ticket or get in touch with Megabus support.
Contact & tickets
Contact the support team.
- Log a call from Marlin
- Open Help → Log a Support Call in Marlin. Describe the issue and include your contact details. You can also check existing tickets and their status there. Browse the help guides
- Email support
- If you cannot log a call from Marlin, email support@megabus.com.au. Include your store name, contact person, phone number and details of the issue. Email support
- Phone support
- Call 03 9262 5000 and select option 1 to leave a support message. For urgent out-of-hours support, select option 2 and leave your details and a description of the issue. Call support
Questions
Getting help
How do we get help?
Call the Megabus helpdesk on 03 9262 5000, or log a support request from inside Marlin. The help guides are online at help.megabus.com.au.
Is Marlin updated when the rules change?
Yes. Marlin covers GST and BAS reporting, Single Touch Payroll and ATO-compliant invoicing, and is updated as Australian legislation changes.
Can technicians use Marlin on a tablet?
Yes. Job cards, stock and service data are available on tablets and phones on the workshop floor.
Find an answer in the Marlin help guides.
Browse instructions for workshop jobs, stock, accounts, reporting and the mobile app.
Cannot access Marlin to log a call?
Send your store name, contact details and a description of the issue to the support team.