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Hardcare

Hardware cover

Report a hardware fault. A technician responds within 4 hours.

On-site cover for the hardware your workshop runs on, with a 4-hour response and no bill for parts or labour.

Talk to usSee cover exclusions
4hResponse
  1. 01

    Counter PC will not boot. Fault reported.

  2. 02

    A technician responds.

  3. 03

    Covered parts and labour restore the machine.

  4. 04

    Loan equipment with your setup, programs and data.

How Hardcare fits together

A response, a repair and a way to keep working

Hardcare covers agreed hardware failures with a four-hour response, on-site repair and covered parts and labour. Follow the recovery process, then check the exclusions before arranging cover.

Or see the full feature list

01 / Covered hardware faults

Get a covered hardware fault into the repair process

Report the covered failure for a four-hour response. On-site repair and the parts and labour for covered hardware faults are included; the response commitment does not mean every fault is fixed within four hours.

Four-hour response
A response commitment for covered hardware faults.
On-site repair
A technician attends to the covered hardware.
Covered parts and labour
Parts and labour for covered faults are included.
Explore 3 features Talk it through
Report the fault → response → on-site repair

02 / Failed disk recovery

Rebuild after a disk failure from the available backup

Disk recovery includes replacing the failed drive, reinstalling the operating system and restoring the last available backup. What can be restored depends on the backup available when the fault occurs.

Replace the failed disk
Repair the covered hardware failure.
Reinstall the operating system
Rebuild the operating-system installation after the disk replacement.
Restore the available copy
Recover programs and data from the last available backup.
Explore 3 features Talk it through
Failed disk → rebuilt system → available backup

03 / Loan equipment

Use loan equipment when the repair runs longer

If the system remains unusable for more than 48 hours, loan equipment with a similar configuration helps keep the business operating while repairs continue. The setup includes your programs and data where available.

More than 48 hours unusable
Loan equipment applies when the system is still unusable beyond this point.
Similar configuration
Use an equivalent working setup while the repair continues.
Programs and data
Configure the loan equipment around the available installation and backup.
Explore 2 features Talk it through
Extended repair → loan equipment → business continues

Full feature list

What Hardcare includes

Explore the covered repair and recovery services. Device eligibility, scope and exclusions need to be confirmed with the team.

3 features in response & repair

Response & repairFour-hour response

Covered hardware faults receive a four-hour response. Repair time depends on the fault and required work.

Talk to sales about this Call 03 9262 5000
Response & repairOn-site hardware repair

A technician attends on site for the covered hardware fault.

Talk to sales about this Call 03 9262 5000
Response & repairCovered parts & labour

Parts and labour needed for covered hardware faults are included. Check the exclusions below.

Talk to sales about this Call 03 9262 5000

Have questions about a feature or your setup? Talk it through with our team.

Talk to Hardcare sales

What Hardcare does not cover

Hardcare covers hardware failure. Here are the exclusions in full, so there is nothing to argue about on the day.

Natural disasters
Flooding, thunderstorms and similar events.
Electrical surges
Damage caused by a surge on the supply.
Physical damage
Damage or improper use of equipment.
Cables
Ethernet, power and display cables, including HDMI, VGA and DVI.
Test and tag
Malfunctions caused by test and tag teams.
Printers
Printer faults, unless caused by a hardware defect. Operating system printer configuration is outside the cover. Your account manager makes the call.
Networks
Network faults, unless they involve a Hardcare-covered networking device such as a switch.
Operating system
Faults in Windows itself.
  • “Before Marlin Tyre & Mechanical Workshop Software, we had separate solutions for job quotes, invoicing, accounting and a website. Nothing was connected, and there was a lot of double handling. With Marlin, most of these headaches have gone, and I feel in control of my business.”
    Hamad AjajeOwner, Canberra Tyres, Canberra A.C.T.
  • “We at Tyreline Australia are happy to have chosen Megabus as a preferred partner because we consider their products an asset to our business.”
    Jeff Sparrowhawk, Director of Tyreline Australia.Jeff SparrowhawkDirector, Tyreline Australia, Perth W.A.
  • “Megabus is our chosen industry partner to maximise value-add to our product suite. They have been seamless to work with for over 15 years.”
    Chris PodestaDirector, Vehicle Logic and My Tyre Site
  • “I wanted to take a moment to express my gratitude for the exceptional service provided by MBS. The streamlined bookkeeping service have not only saved me valuable time but also ensured accuracy in my financial records. The customer support team's responsiveness and expertise have been invaluable, contributing to a seamless experience. MBS has proven to be a cost-effective solution that aligns perfectly with our business needs. Overall, I highly recommend MBS for its reliability, security features, and the exceptional value it brings to our organization.”
    Eddie AkkariOwner, Bridgestone Select Woolloongabba

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Let’s talk about your business

Talk to the Hardcare team.

Tell us about your business and the cover or service you need. Leave your number and our team will talk through the scope and next steps. Prefer to talk now? 03 9262 5000

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